Flood Warranty Add-On Terms: 48-Hour Response Guarantee (Johor Bahru)
“Paid RM900 for the flood warranty add-on – on top of my RM999 standard extended warranty. When my Skudai house flooded, AmpQuartz repaired RM8,500 worth of cabinets FREE within 48 hours after flood waters eased.”
— Ahmad R., Skudai (Claim processed: April 2025)
Valid only for Johor Bahru postcodes within 30km of JB
| Protection | AmpQuartz Flood Warranty |
|---|---|
| Cost | RM900 one-time payment (covers 10 years) |
| Coverage limit | Up to RM10,000 for cabinet/countertop repairs |
| Response time | 48 hours in Johor Bahru area (Skudai/Larkin/Pasir Gudang) |
| Flood repairs | Free repair (even if your insurance refuses to cover) |
| During 0% financing | Active from Day 1 of installation |
⚠️ Critical Requirement: Flood warranty is ONLY available when added to AmpQuartz Care's Extended Warranty package at time of purchase.
How to Activate (Johor Residents Only)
- Add RM900 flood add-on to your kitchen cabinet package during purchase
- Complete installation with AmpQuartz-certified technicians (self-install voids coverage)
- Register online within 30 days: www.ampquartz.com/flood-warranty-registration
Required for claims:
- Valid registration record from registration portal
- Proof of flood water level >5cm at property
- Photos of damage within 24 hours of flood receding
Key Terms & Conditions
✅ Coverage Includes
- Repairs to AmpQuartz-installed cabinets/countertops damaged by natural flooding
- Replacement of damaged components installed by AmpQuartz
- Cost covered up to RM10,000 total
- 48-hour response in Johor Bahru, Skudai, Larkin, Pasir Gudang
❌ Exclusions (Not Covered)
- Damage from self-installation or non-AmpQuartz modifications
- Floods caused by negligence (e.g. leaving windows open)
- Commercial properties or rental units (tenant coverage only)
⚠️ Claim Requirements
- Report within 24 hours of flood waters receding
- Provide proof of address matching service area
- Allow AmpQuartz technicians to assess damage onsite
- Maintain original installation (no modifications)
Important Notice: This flood warranty is an optional add-on (RM900) that extends your AmpQuartz Care Extended Warranty Package. Not included in base warranty coverage.